REFUND & RETURN POLICY
✅ Refunds & Free Replacements
Applicable only if:
•🛠️ Product arrives damaged or non-functional
•🎨 A completely wrong product is delivered
•📦 Order is lost in transit
Report within 48 hours with:
•📸 A full unboxing video is required for the verification purposes
•🧾 Order ID + contact details
•✍️ Brief description of the issue
Send to:
📧 craftsensy@gmail.com
📱 WhatsApp: +91 92112 14949
After verification, you will receive either:
•A free replacement, or
•A full refund within 5–10 business days
❌ Return Policy
We do not accept returns for products that:
•Are customized (name, number, text, color, design)
•Match the details provided by the customer
•Are rejected due to a change of mind
•Are incorrect because the customer entered wrong text/variant/model
•Are “not as expected” in terms of feel, size, or appearance
•Fail delivery due to:
•Wrong address
•Customer unavailable
•Customer not responding
Normal 3D Printing Characteristics
These are natural and not valid for returns:
•Visible layer lines
•Minor stringing
•Slight surface unevenness
⚠️ Not Eligible for Refund
Refunds will not be issued for:
🚫 Customer spelling/text mistakes
🚫 Size or color expectations not matching personal preference
🚫 Minor 3D printing marks
🚫 Wrong address or delivery refusal
🚫 Change of mind after production
🚫 Claims made after 48 hours
🚫 Claims without a unboxing video proof
🔁 Re-shipping for Failed Deliveries
If a package returns to us due to:
Wrong/incomplete address
Customer not available
Delivery not accepted
You may
🚚 Pay for re-shipping,
❌ Forfeit the order (no refund)
🔄 Order Cancellation
You can cancel the order only:
Within 30 minutes of placing it
If production has not started
Once printing or packing begins, cancellation is not possible.
Request cancellation at: 📧 craftsensy@gmail.com 📱 +91 9211214949
📹 Unboxing Video Recommendation
We strongly recommend recording an unboxing video during delivery.
It helps in verifying damage or wrong-item claims.
🧾 Refund Timeline
Refunds: 5–10 business days
Replacements: 2–4 working days + shipping time