RETURN POLICY

Eligibility for Return/Exchange


- Products must be returned within 3-5 of delivery.
- Products must be in their original packaging and condition.

-Items should be returned in the original condition you had received them. Please understand that we cannot accept returns in certain instances:

– Damages due to misuse of product

– Incidental damage due to malfunctioning of product

– Any consumable item which has been used or installed

– Products with tampered or missing serial numbers

– Any product that is returned without all original packaging and accessories, including the box, packaging if any, and all other items originally included with the product(s) delivered.

All physical products sold by Sensy Craft are covered by this guarantee. Replacement can be for the entire product or part(s) of the product, subject to availability of the same.

Requirements for Refund/Exchange.

- A clear video of the unboxing of the defective product is mandatory. The video should:
- Show the product's packaging and labels.
- Clearly display the defect or issue.
- Verify the product's condition.
 

Refund Process

- Once we receive your return request and verify the product's condition, we'll process the refund within 7-10 business days.
- Refunds will be issued to the original payment method.
 

Exchange Process

- If you'd like to exchange a product, please follow the same return process and specify your preferred replacement product.
- We'll do our best to accommodate your request, subject to product availability.
 

Contact Us

If you have any questions or concerns about our refund and return policy, please don't hesitate to reach out to us at [info@sensycraft.com /9211214949 WhatsApp only.]
 

For Customized (Made to Order) Products cancellation of order is not applicable.

Important Notes

- Refunds/exchanges will not be processed without the required unboxing video.
- Please ensure the video is clear and well-lit to avoid any delays in processing your request.

By shopping on Sensy Craft, you agree to our refund and return policy. We're committed to providing you with the best possible service and ensuring your satisfaction with your purchase.

 

For Any issues Please feel free to write on INFO@SENSYCRAFT.COM