{"id":27411,"date":"2025-08-11T15:55:35","date_gmt":"2025-08-11T15:55:35","guid":{"rendered":"https:\/\/sensycraft.com\/?page_id=27411"},"modified":"2025-12-08T16:53:51","modified_gmt":"2025-12-08T16:53:51","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/sensycraft.com\/?page_id=27411","title":{"rendered":"Refund policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27411\" class=\"elementor elementor-27411\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-1c90c3f wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"1c90c3f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;zigzag&quot;,&quot;shape_divider_bottom&quot;:&quot;wd_waves_wide&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div 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elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"wd-divider\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 100 100\" width=\"100%\" height=\"3vw\" preserveAspectRatio=\"none\">\n<path class=\"elementor-shape-fill\" d=\"M93.7,75c-3.1,0-3.1-43-6.3-43c-3.1,0-3.1,43-6.3,43C78,75,78,32,74.9,32s-3.1,43-6.3,43c-3.1,0-3.1-43-6.3-43\n\tc-3.1,0-3.1,43-6.3,43C53,75,53,32,49.9,32c-3.1,0-3.1,43-6.3,43c-3.1,0-3.1-43-6.3-43c-3.1,0-3.1,43-6.3,43c-3.1,0-3.1-43-6.3-43\n\tc-3.1,0-3.1,43-6.3,43c-3.1,0-3.1-43-6.3-43C9.2,32,9.2,75,6,75C3,75,2.9,34.1,0,32.1V0h100v32c0,0,0,0,0,0C96.8,32,96.8,75,93.7,75\n\tz\"\/>\n<\/svg>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3898c6 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b3898c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">REFUND &amp; RETURN POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3533f1a e-flex e-con-boxed e-con e-parent\" data-id=\"3533f1a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e29b662 e-con-full e-flex e-con e-child\" data-id=\"e29b662\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17571ab elementor-widget elementor-widget-wd_text_block\" data-id=\"17571ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<h1><strong>\u2705 Refunds &amp; Free Replacements<\/strong><\/h1><div>&nbsp;<\/div><h3><strong>Applicable only if:<\/strong><\/h3><h5><strong>\u2022\ud83d\udee0\ufe0f Product arrives damaged or non-functional<\/strong><\/h5><h5><strong>\u2022\ud83c\udfa8 A completely wrong product is delivered<\/strong><\/h5><h5><strong>\u2022\ud83d\udce6 Order is lost in transit<\/strong><\/h5><h5>&nbsp;<\/h5><h3><strong>Report within 48 hours with:<\/strong><\/h3><h5><strong>\u2022\ud83d\udcf8 A full unboxing video is required for the verification purposes&nbsp;<\/strong><\/h5><h5><strong>\u2022\ud83e\uddfe Order ID + contact details<\/strong><\/h5><h5><strong>\u2022\u270d\ufe0f Brief description of the issue<\/strong><\/h5><div>&nbsp;<\/div><h3><strong>Send to:<\/strong><\/h3><h5><strong>\ud83d\udce7 craftsensy@gmail.com<\/strong><\/h5><h5><strong>\ud83d\udcf1 WhatsApp: +91 92112 14949<\/strong><\/h5><h5>&nbsp;<\/h5><h5><strong>After verification, you will receive either:<\/strong><\/h5><h5><strong>\u2022A free replacement, or<\/strong><\/h5><h5><strong>\u2022A full refund within 5\u201310 business days<\/strong><\/h5><br>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-943bf28 e-con-full e-flex e-con e-child\" data-id=\"943bf28\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ab45db elementor-widget elementor-widget-wd_text_block\" data-id=\"9ab45db\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<h1>\u274c Return Policy<\/h1><h3><strong>We do not accept returns for products that:<\/strong><\/h3><h5><strong>\u2022Are customized (name, number, text, color, design)<\/strong><\/h5><h5><strong>\u2022Match the details provided by the customer<\/strong><\/h5><h5><strong>\u2022Are rejected due to a change of mind<\/strong><\/h5><h5><strong>\u2022Are incorrect because the customer entered wrong text\/variant\/model<\/strong><\/h5><h5><strong>\u2022Are \u201cnot as expected\u201d in terms of feel, size, or appearance<\/strong><\/h5><h5><strong>\u2022Fail delivery due to:<\/strong><\/h5><h5><strong>\u2022Wrong address<\/strong><\/h5><h5><strong>\u2022Customer unavailable<\/strong><\/h5><h5><strong>\u2022Customer not responding<\/strong><\/h5><h4>\u00a0<\/h4><h3><strong>Normal 3D Printing Characteristics<\/strong><\/h3><h5>\u00a0<\/h5><h5><strong>These are natural and not valid for returns:<\/strong><\/h5><h5><strong>\u2022Visible layer lines<\/strong><\/h5><h5><strong>\u2022Minor stringing<\/strong><\/h5><h5><strong>\u2022Slight surface unevenness<\/strong><\/h5>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-50b925b e-flex e-con-boxed e-con e-parent\" data-id=\"50b925b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9c6cb17 e-con-full e-flex e-con e-child\" data-id=\"9c6cb17\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db0846f elementor-widget elementor-widget-wd_text_block\" data-id=\"db0846f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<h1><span style=\"text-decoration: underline;\"><strong>\u26a0\ufe0f Not Eligible for Refund<\/strong><\/span><\/h1><h4><strong>Refunds will not be issued for:<\/strong><\/h4><ul><li><h5>\ud83d\udeab Customer spelling\/text mistakes<\/h5><\/li><li><h5>\ud83d\udeab Size or color expectations not matching personal preference<\/h5><\/li><li><h5>\ud83d\udeab Minor 3D printing marks<\/h5><\/li><li><h5>\ud83d\udeab Wrong address or delivery refusal<\/h5><\/li><li><h5>\ud83d\udeab Change of mind after production<\/h5><\/li><li><h5>\ud83d\udeab Claims made after 48 hours<\/h5><\/li><li><h5>\ud83d\udeab Claims without a unboxing video proof<\/h5><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04f7f19 e-con-full e-flex e-con e-child\" data-id=\"04f7f19\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-938f5c9 elementor-widget elementor-widget-wd_text_block\" data-id=\"938f5c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<h1>\ud83d\udd01 Re-shipping for Failed Deliveries<\/h1><h4><strong>If a package returns to us due to:<\/strong><\/h4><ul><li><h5>Wrong\/incomplete address<\/h5><\/li><li><h5>Customer not available<\/h5><\/li><li><h5>Delivery not accepted<\/h5><\/li><\/ul><h5><span style=\"text-decoration: underline;\"><strong>You may<\/strong><\/span><\/h5><ul><li><h5>\ud83d\ude9a Pay for re-shipping,\u00a0<\/h5><\/li><li><h5>\u274c Forfeit the order (no refund)<\/h5><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbf8b4c e-con-full e-flex e-con e-child\" data-id=\"fbf8b4c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c971351 elementor-widget elementor-widget-wd_text_block\" data-id=\"c971351\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<h1>\ud83d\udd04 Order Cancellation<\/h1><h4><strong>You can cancel the order only:<\/strong><\/h4><ul><li><h5>Within 30 minutes of placing it<\/h5><\/li><li><h5>If production has not started<\/h5><\/li><\/ul><h4><strong>Once printing or packing begins, cancellation is not possible.<\/strong><\/h4><h6><strong> Request cancellation at: \ud83d\udce7 craftsensy@gmail.com \ud83d\udcf1 +91 9211214949<\/strong><\/h6>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-847eecf e-con-full e-flex e-con e-child\" data-id=\"847eecf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26f4d3c elementor-widget elementor-widget-wd_text_block\" data-id=\"26f4d3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<h1>\ud83d\udcf9 Unboxing Video Recommendation<\/h1><h4><strong>We strongly recommend recording an unboxing video during delivery.<\/strong><br \/><strong>It helps in verifying damage or wrong-item claims.<\/strong><\/h4><h2>\ud83e\uddfe Refund Timeline<\/h2><ul><li><h5>Refunds: 5\u201310 business days<\/h5><\/li><li><h5>Replacements: 2\u20134 working days + shipping time<\/h5><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-4e341b0 e-flex e-con-boxed e-con e-parent\" data-id=\"4e341b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bdb4ff elementor-widget elementor-widget-wd_text_block\" data-id=\"0bdb4ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<h1>\ud83d\udcde Customer Support<\/h1><h5><strong>\ud83d\udce7 craftsensy@gmail.com<\/strong><br \/><strong>\ud83d\udcf1 WhatsApp: +91 92112 14949<\/strong><br \/><strong>\ud83d\udd59 Mon\u2013Sat | 10 AM \u2013 6 PM<\/strong><\/h5>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>REFUND &amp; RETURN POLICY \u2705 Refunds &amp; Free Replacements &nbsp; Applicable only if: \u2022\ud83d\udee0\ufe0f Product arrives damaged or non-functional 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